Always getting better, release by release.

Open a ticket from Create → New support ticket, pick a category and priority, attach screenshots and follow the whole conversation with our team. You are notified in the app and by email when we reply, and you can rate the help you got.

The home dashboard now greets you for the time of day, shows the last 30 days against the 30 before, and lists the support signals that need attention: open chats, response rate, first response time and customer satisfaction.

Your plan sits in the greeting banner and only speaks up when a decision is due, such as live chat about to pause or a payment needing attention.

Connect your Telegram bot, WhatsApp Business number, Facebook Page and Instagram professional account from Apps. Their chats land in your Padorix inbox next to website conversations.

Answer direct messages to your Slack app and Discord bot, TikTok Business DMs, and your forwarded support inbox, replying in the customer’s own email thread.

Connecting a channel is free. Each plan includes a number of new conversations a month for every channel, shown on the pricing page.

Team members check in with their mood, plan and blockers, and check out with what got done. Active time is measured only while the dashboard is really in use.

Send a personal email to people who chatted or used your contact form. Replies come straight back to the person who wrote, every email includes an opt-out, and chats left on the customer’s message are flagged as missed follow-ups.

Departments are now optional when you invite someone, and the check-in reminder floats so it is easy to find.

Plans can now be priced to the cent, for example $10.99.

Choose a plan for each workspace, renew automatically or pay one month at a time, and switch or stop whenever you like. Usage emails warn you at 70% and 90% of a limit, long before anything pauses.

Every workspace’s first team seat is free forever. Add more seats any time, each billed monthly on its own, separately from the plan.

Share your link; when a business you referred pays for a plan, your workspace earns Padorix credit you can spend on your own plan.

New workspaces try paid features such as exports, chat ratings, visitor profiles and extra translation languages free for their first days.

Switch the assistant on and it replies to visitors using only what you have taught it, then hands the chat to your team when it is unsure or the visitor asks for a person.

Long chats can be summarised so whoever picks one up is caught up in seconds.

Record and play voice notes inside the conversation on the widget and in the dashboard. Your plan sets how many and how long.

Open any visitor to see their sessions, pages, clicks and chats as one timeline.

Response times, chats handled and ratings per team member, alongside a single insights overview for the workspace.

Download reports and export tables such as visitors, pages, FAQs and inquiries on paid plans.

Turn off tracking on pages such as checkout or account screens.