Questions, answered.

Padorix is a website customer-engagement and intelligence platform. It combines live visitor tracking, behaviour analytics and real-time chat, so you can see who is on your website, understand what they are doing and talk to them at the right moment.

Create a workspace, then copy one script tag into your website just before the closing </body> tag. It works with WordPress, Shopify, Squarespace, Webflow, Wix, PHP and Laravel, React, Next.js, Vue and any other site that can load a script, and WordPress sites can use the Padorix plugin instead of pasting code. Step-by-step guides for each platform are on the install guides page. Most teams are live in under five minutes.

Analytics tools are great at totals: how many visitors, from where, on which pages. Padorix adds the visitor layer. You can open any single visitor, follow their journey, link it to their conversations and see which visitors are showing serious interest. Most teams keep their analytics and add Padorix next to it.

Yes. One account can hold several workspaces, each with its own widget, team, settings, analytics and plan. You switch between them without logging in again, and you can transfer a workspace to another Padorix account.

Open a support ticket from your dashboard (Create, then New support ticket). Choose a category and priority, describe the issue and attach screenshots if they help. You are notified in the app and by email when we reply, and the whole conversation stays in the ticket. Workspaces on a plan with priority support are answered first. You can also email us.

Yes. Invite teammates to a workspace and they answer conversations in real time, with the visitor's journey beside the chat. Agents can leave internal notes the visitor never sees, and visitors and agents can send images and voice notes. Every workspace includes one team seat free forever, and you can add more seats at any time.

Every plan shows live visitors, pages viewed, countries, traffic sources, clicks and scroll depth. How far back reports reach depends on the plan (14 days on Free, a year on Starter, unlimited on Pro). Pro adds full visitor profiles with sessions and event timelines, so you can follow one person across every visit.

Each plan includes a number of new conversations a month; messages inside a conversation are not limited. You are told on your dashboard and by email at 70% and 90%, before anything stops. At 100% the widget stops offering new live chats and shows your contact form instead, exactly as it does outside business hours, so visitors can still reach you by email. Open conversations carry on, nothing is deleted, and live chat comes back on the 1st of the month or as soon as you upgrade.

Yes, on paid plans. When a conversation ends your team can ask the visitor for a star rating and comment, and the results appear in your insights. New workspaces can try ratings free during the feature preview.

Yes. From Apps in your dashboard you can connect WhatsApp Business, Instagram, Facebook Messenger, Telegram, TikTok Business, Slack, Discord and a forwarded email inbox. Their messages arrive in the same inbox as your website chat, and your replies go back through the same app.

Connecting a channel is free. Each plan includes a number of new conversations a month for every channel, which you can compare on the pricing page. Messages inside a conversation are not limited by the channel allowance.

Team seats are billed separately from the workspace plan. Every workspace's first seat is free forever; each extra seat is a monthly subscription of its own. A seat holds one person at a time, so when someone leaves you can invite the next person into the same seat.

A light daily routine: team members check in with their mood, plan and blockers, and check out with what they finished. Active time is counted only while the dashboard is open and in use. Every plan shows today's board; history, week views, active-time reports, reminders and exports come with plans that include team activity.

Personal emails your team sends to people who chatted with you or used your contact form. Replies come straight back to the person who wrote, each email is noted in the conversation, every email includes an opt-out and each person gets at most one follow-up a day. It is not a bulk campaign tool. Plans set how many follow-ups a workspace can send each month.

Yes. Every merchant has a referral link. When a business you referred pays for a plan, your workspace earns a share of that payment as Padorix credit for a set period. One credit is one US dollar and can be spent on your own plan; your rate is shown in your dashboard.

Yes, if you switch on the AI assistant. It answers from your own FAQs and knowledge base, and hands the chat to your team when it is unsure or the visitor asks for a person. Each plan includes a number of AI replies per month. AI answers can be wrong, so keep your knowledge base up to date.

Yes. Anyone in a chat can translate a message, and the translation appears under the original for the visitor and your team; the original is never changed. Translation is part of paid plans, which offer several languages you choose in Settings; English is the default language, so there is nothing to translate on a plan that only offers English. New workspaces can try translation during the free feature preview.

English, French, Spanish, Portuguese, Arabic, German, Chinese, Hindi, Swahili, Yoruba, Igbo, Hausa, Italian, Dutch, Russian, Turkish, Japanese, Korean, Indonesian and Amharic. Your plan decides how many of them your workspace can use at once.

Yes. Every workspace starts on the free plan, which never expires; it only has monthly limits. For a new workspace's first days the free plan also includes the paid features, such as exports, chat ratings, visitor profiles and more translation languages, so you can see what upgrading unlocks. The free plan's limits still apply during the preview, and afterwards those features simply switch off.

The paid features switch off on their own and nothing is charged. Your conversations, visitors, ratings and translations stay. Upgrade at any time to switch the features back on along with higher limits.

Each workspace has its own plan, billed monthly in USD through our payment partner Bachs. At checkout you choose to renew automatically or to pay for one month at a time. You can switch plans, stop the next payment or reactivate at any time from Billing.

Yes. Upgrades are charged the prorated difference straight away and downgrades become credit. If you stop renewing, your paid plan runs to the end of the month you paid for, then the workspace returns to the free plan and keeps its data.

Chat always keeps working. If you reach the tracked-visitor allowance, new visitor tracking pauses until the next month; for AI replies and translation, those features pause until the allowance resets. You can upgrade at any time to raise the limits immediately.

No. Card and other payment details are entered on Bachs' secure hosted checkout and never reach Padorix. We only keep payment records such as amounts, dates and receipt references.

You decide how long visitor data and chat history are kept, you can exclude sensitive pages from tracking, and the built-in cookie and form-consent tools help you meet regulations such as GDPR and NDPR.

Yes. Workspace owners can export their workspace data and handle visitor data requests on every plan, and you can delete a workspace or your account at any time.

Passwords are stored only as strong one-way hashes, repeated failed logins lock the account temporarily, sensitive actions are rate-limited and recorded in an audit log, and data travels over encrypted connections.